AI for E-commerce and Online Stores
In e-commerce the clock runs in minutes: a shopper who doesn't get an answer moves to the next tab. AI automation closes routine questions, speeds up order processing and helps plan purchasing — without growing headcount.
Sound familiar?
- Shoppers ask the same questions about stock, delivery and returns — operators can't keep up
- At night and on weekends, orders and questions pile up unanswered
- Purchasing is planned by intuition: bestsellers run out while slow movers gather dust
- Returns and complaints are handled manually and slowly
What we automate
A 24/7 consultant
An AI bot on your website and in messengers answers about stock, delivery times and order status — from your CMS and courier data.
Order & return processing
Inquiry classification, returns processed by your store's rules, non-standard cases escalated to a human.
Demand forecasting
A model forecasts sales per SKU, seasonality and promotions included — purchasing and stock planned by numbers.
Personalized recommendations
Product picks and upsells based on purchase history — in emails, on the site and in the bot.
Implementation example
A home-goods online store: two operators couldn't keep up in high season, and up to 40% of questions arrived outside working hours.
We launched an AI consultant on the website and in Telegram with access to the catalog and order statuses; non-standard questions go to operators with a short conversation summary.
- 75% of questions closed without an operator
- Response time: seconds, at any hour
- Operators focus on complaints and complex cases
What you get
- 24/7 customer replies without growing the team
- Fewer orders lost to slow responses
- Purchasing driven by forecast, not gut feeling
- Higher average order value through recommendations
Want the same result?
Send a request — in 30 minutes we'll analyze your process and tell you how much time and money automation will save.
Free consultation