AI for lead handling and 24/7 customer support
Every unanswered inquiry is lost revenue. A customer who writes in the evening and gets no reply until morning is already talking to your competitor by breakfast. An AI assistant replies instantly, around the clock, and never gets tired of repetitive questions.
Sound familiar?
- Website and email inquiries take hours to process — and nobody handles them at night or on weekends
- Managers spend most of the day on repetitive questions instead of selling
- Some inquiries get lost between email, messengers and phone
- Reply quality depends on the mood and workload of whoever answers
How AI solves it
- 01
An AI assistant picks up inquiries from every channel — website, email, WhatsApp, Telegram — and replies within seconds.
- 02
Routine questions (pricing, timelines, availability, order status) are answered fully automatically from your knowledge base.
- 03
Complex and hot inquiries are recognized and routed to a manager together with a short summary of the conversation.
- 04
Every inquiry is logged in your CRM: source, topic, contacts, status.
Concrete scenarios
Website inquiries at night
Instead of a form that stays silent until morning, AI replies instantly: clarifies details, answers questions and books a call slot with a manager.
One point for every channel
Email, Telegram, WhatsApp, the website form — every inquiry lands in one queue with a single history.
A knowledge-base assistant
AI answers clients from your documentation — standards, policies, manuals — with links to the source.
Spam and off-target filter
Promotional and off-target inquiries are filtered out before they reach a manager.
How the system works
- 1
An inquiry arrives
website, email, messenger — any channel
- 2
AI classifies it
topic, urgency, on-target or not
- 3
Reply or clarification
from the knowledge base, escalating when unsure
- 4
Logged in the CRM
contact, topic, status — automatically
- 5
A manager steps in
only for warm and complex cases, with a ready summary
Input and output
What we need from you
- An email, message or free-form inquiry
- A knowledge base: price lists, policies, FAQs — documents, spreadsheets, website pages
What you get
- A reply to the client within seconds, in their channel
- A CRM card with a summary and classification
- Manager notifications about hot inquiries
What we integrate with
- Bitrix24
- amoCRM
- HubSpot
- Telegram
- accounting systems
- Google Sheets
- your system's API
Results
- First response time: seconds instead of hours
- Up to 70% of inquiries resolved without a manager
- No inquiry ever gets lost — everything is logged and tracked
- Managers spend their time selling, not answering routine questions
Case study
A regulatory-documentation portal for architecture and construction: specialists need to find and interpret standards quickly, while the base itself changes regularly.
An AI assistant answers questions about the standards in real time with references to specific clauses, performs a thorough compliance check on request, and keeps the knowledge base current on its own — tracking changes in the standards and running additional research when needed.
- Answers about standards in seconds instead of manual document searches
- The knowledge base updates automatically, with no manual upkeep
- Compliance checks on request — with specific clauses cited
Pricing and timelines
We don't publish a price list: the range of tasks is too wide for one honest number. Instead — a transparent model:
- 01
Consultation — free
30 minutes: we walk through the process, estimate the economics and scope the first phase.
- 02
Estimate and plan
Scope, timeline and cost fixed before the start — no hidden items.
- 03
Prepayment to start
A fixed advance covers tooling and environment setup. Infrastructure costs (server, APIs) are billed separately when your solution needs them.
- 04
Final payment on delivery
The closing payment comes after the agreed scope is delivered.
Guaranteed: the first working phase ships 2 weeks after the start. The rest follows a plan fixed in advance.
Cloud or your perimeter
Cloud deployment
Fast start: models via cloud APIs, the system on our or your VPS. Fits when perimeter requirements are standard.
On-premise deployment
Models and data fully inside your perimeter — on your hardware or a dedicated server. For healthcare, finance and anyone whose data can't leave.
Hybrid
Sensitive data is processed locally, the rest in the cloud. A balance of cost and requirements.
Risks and limitations
- AI must not guess: at the start we limit the zones where the bot answers on its own, and widen them as statistics accumulate.
- Answer quality depends on the knowledge base — if price lists and policies are stale, we help bring them in order first.
- Channels with closed APIs (e.g. landline telephony) connect through intermediaries — estimated separately.
Common questions about this task
Will the bot improvise and make things up?
No. The assistant answers only from your knowledge base and hands the question to a human when unsure. At the start we agree on the list of topics it answers on its own.
What if a client sends voice messages or photos?
Voice messages are transcribed, photos and documents are recognized — that's part of the standard setup.
How long does the launch take?
The first working scenario fits into the two-week first phase: we connect one or two channels and a basic knowledge base, then expand.
Want the same result?
Send a request — in 30 minutes we'll analyze your process and tell you how much time and money automation will save.
Free consultation