SSmart Automation
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Smart chatbots for your website, WhatsApp and Telegram

A modern AI bot is not "press 1 to…". It understands natural language, answers from your knowledge base, sells and books appointments — and hands the conversation to a human gracefully when needed.

Sound familiar?

  • Customers write in messengers around the clock while operators finish at 6 PM
  • Every "how much does it cost and how do I book" takes up staff time
  • Old button-based bots irritate customers and don't solve anything
  • Bookings and orders from chats are copied into the CRM by hand

How AI solves it

  1. 01

    The AI bot converses naturally in English and Russian, answering from your price lists and policies.

  2. 02

    It books appointments, places orders and takes payments right in the conversation.

  3. 03

    It senses when a customer is unhappy or the question is non-standard, and hands over to an operator with full context.

  4. 04

    All conversations and contacts flow automatically into your CRM and analytics.

  5. 05

    We deploy the bot wherever your customers already are — Telegram, WhatsApp, Viber, your website, or any other platform by arrangement.

Concrete scenarios

Booking via Instagram DMs

The bot consults on services, finds a slot and books — right in the conversation.

Sales in Telegram

Catalog, checkout and payment — without leaving the messenger.

A voice assistant

Call handling: routine answers and booking when operators are busy.

An internal helper

A bot for staff: procedures, price lists, manuals — no digging through folders.

How the system works

  1. 1

    A client writes

    Instagram, Telegram, WhatsApp, website

  2. 2

    AI understands

    natural language, full conversation context

  3. 3

    Action

    reply, booking, order, payment

  4. 4

    Sync

    CRM, calendar, team notifications

  5. 5

    Handover to a human

    on the client's request or when unsure

Input and output

What we need from you

  • The price list and service descriptions, or a product catalog
  • Booking and ordering rules: schedule, prepayment, cancellations
  • Access to the channels (bot accounts, pages)

What you get

  • Real-time conversations with clients
  • Calendar bookings and CRM orders
  • Conversation history and analytics

What we integrate with

  • Instagram
  • Telegram
  • WhatsApp
  • Viber
  • a website widget
  • Bitrix24
  • amoCRM
  • Google Calendar
  • payment providers

Results

  • Up to 80% of inquiries fully resolved by the bot
  • Customers get answers in seconds in their favorite messenger
  • Booking and sales keep working at night and on weekends
  • Every conversation is recorded and available for analysis

Case study

A service-industry studio: all booking went through Instagram DMs and bottlenecked on the receptionist's availability; after-hours messages waited until morning.

An AI receptionist on Instagram consults on the agreed list of services, clarifies details, finds a slot and books; it handles rescheduling and cancellations itself, passing non-standard questions to the human receptionist.

  • An instant reply at any hour
  • Booking, rescheduling and cancellations without the receptionist
  • No message ever goes unanswered

Pricing and timelines

We don't publish a price list: the range of tasks is too wide for one honest number. Instead — a transparent model:

  1. 01

    Consultation — free

    30 minutes: we walk through the process, estimate the economics and scope the first phase.

  2. 02

    Estimate and plan

    Scope, timeline and cost fixed before the start — no hidden items.

  3. 03

    Prepayment to start

    A fixed advance covers tooling and environment setup. Infrastructure costs (server, APIs) are billed separately when your solution needs them.

  4. 04

    Final payment on delivery

    The closing payment comes after the agreed scope is delivered.

Guaranteed: the first working phase ships 2 weeks after the start. The rest follows a plan fixed in advance.

Cloud or your perimeter

Cloud deployment

Fast start: models via cloud APIs, the system on our or your VPS. Fits when perimeter requirements are standard.

On-premise deployment

Models and data fully inside your perimeter — on your hardware or a dedicated server. For healthcare, finance and anyone whose data can't leave.

Hybrid

Sensitive data is processed locally, the rest in the cloud. A balance of cost and requirements.

Risks and limitations

  • Instagram and WhatsApp impose official API limits — we build scenarios within them, no grey workarounds, so your account never risks a ban.
  • A bot doesn't replace a human in a conflict situation — a handover-to-operator scenario is mandatory.
  • Voice channels (telephony) are harder than text and are estimated separately.

Common questions about this task

Will clients realize they're talking to a bot?

We don't disguise the bot as a human — it introduces itself as an assistant. In practice, clients care more about the speed and accuracy of the answer.

What if the bot books something wrong?

Every booking syncs with the calendar and is confirmed to the client; the receptionist sees everything the bot does and can step in at any moment.

Can we change prices and rules ourselves?

Yes — the bot's knowledge base is editable without a programmer, on your own or through us as part of support.

Want the same result?

Send a request — in 30 minutes we'll analyze your process and tell you how much time and money automation will save.

Free consultation